Customer Experience Agent For Our Online Store Vacancy In Actiknow

Hiring Organization / Company: Actiknow
Basic Salary: To Be Discussed
Employement Type: Full-Time

Job Details:

Solve the operational needs regarding documentation, statistics, attention to cases as a second level of attention and support to Commercial Managements, based on a Share of service model

Manage, type and enter requests to the corresponding system (sales, credit notes, modification of customer data, manual invoices corresponding to re-invoicing and NRR collections, internal OT’s, feasibility, modification of SME clients) of the B2B business unit

Revalidate sales in Salesforce and escalate to next stage for installation

Validate credit notes as the first and third filter

Apply cancellations to clients due to delinquency status.

Control the storage and digitization of corporate client contracts

Support in the generation of reports, statistics, presentations that are requested

Job Requirements

Minimum 1 year experience in similar positions.

Generate the daily report of updated tickets in the internal system (T Service)

Enter opportunities in the internal system

Tracking and releasing OT in the internal system

Review the billed services are generated correctly (Order closing)

Review the monthly pre-billing for changes and new services

Assurance of changes applied at the system level to clients

Advanced student in business administration, engineering, or related career.

English skills at an intermediate level.

Job Location Information:
City: Dubai
State: Du
Country: Ae
Location: Dubai

Date Posted: 2021-04-08
Job Listing No# : 39752

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