Hiring Organization / Company: Planet
Basic Salary: To Be Discussed
Employement Type: Full-Time
About the Role
As an Account manager you will be responsible for delivering seamless experience to our customers. You will be responsible for maximizing accounts from the banks merchant portfolio by monitoring and reporting on opt-in rates and taking part in strategies to maximize and expand revenues. The role will entail a mixture of office and non-office-based work, including visits to clients.
Develop and maintain good relationships with our acquiring partners and key merchants.
Grow portfolio sales volume and revenue.
Improve portfolio profitability by completing the following:
Monitor the daily/weekly/monthly performance.
Analyse data and produce action plans with corrective strategies based on prioritization.
Regular and ongoing bank review meetings.Form and take part in merchant performance &corrective strategies.
Provide reports to banks and key merchants.
Conduct training sessions for bank sales teams and key merchants.
Escalate and manage to resolution operational issues that are reported or identified through monitoring figures or bank /merchant discussions to internal functional units and follow up to ensure any issues are investigated, resolved and steps are taken to prevent re-occurrence.
Provide monthly highlights and reports to line manager.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Some travel may be required from time to time.
The ideal candidate will need :
A UAE driving license will be essential.
3-5 years’ experience in merchant acquiring or hospitality or large retail with involvement in customer service and account management.
Excellent presentation skills with history of presenting to and/or training a medium to large audience.
Some project and product management experience.
Strong verbal and written communications skills.
Good analytical and problem-solving skills; be confident in their ability to escalate issues and create viable resolution plans which maximize opportunities for Planet and its rapidly growing client base.
Strong Microsoft Office knowledge (PowerPoint and Excel).
Job Location Information:
Date Posted: 2021-06-10